Accessibility Statement

Our Commitment to Accessibility

We are committed to making our online store accessible to everyone, regardless of ability or technology. We believe that every customer should be able to browse our products, understand our policies, and complete a purchase with ease, and we work continuously to remove barriers that could prevent this.

This statement explains the standards we work toward, the measures we have put in place, and how you can reach us if you experience any difficulty using our website.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Accessibility is an ongoing effort. While we strive to meet these standards across our entire website, some areas may not yet be fully conformant. We continually review, test, and improve the website to raise its level of accessibility over time.

Measures We Take

To support an accessible shopping experience, we take the following measures on our website:

  • Meaningful alternative text for images, so that screen readers and other assistive technologies can convey their content and purpose
  • Sufficient colour contrast and scalable text, to make pages easier to read for customers with low vision or visual impairments
  • Keyboard operability, so the site can be navigated without a mouse or other pointing device
  • Clear structure and plain language, to help all customers, including those using assistive technology, understand our content and complete their tasks

Ongoing Efforts

We view accessibility as an ongoing process rather than a one-time project. As we update our website, add new features, or introduce new content, we aim to apply these same accessibility principles so that improvements are maintained consistently across the store.

Reporting Accessibility Issues

If you encounter any barriers while using our website, or if you need content provided in an accessible format, please let us know. We take this feedback seriously and will work to resolve the issue promptly.

You can reach us at:

When contacting us about an accessibility issue, it is helpful if you can describe the specific page or feature you were trying to use and the nature of the difficulty you encountered, so that we can address it as effectively as possible.