Refund policy

Overview

We want you to feel confident shopping with us. If an item you ordered isn't right for you, this policy explains how our return window works, how to start a return, what happens with exchanges and refunds, and who covers the cost of sending it back. This policy applies to orders shipped within the United States.

Return Window

You may return your order within 30 days of delivery, for any reason — no explanation necessary. To make sure your return is processed smoothly, we recommend starting the process as early as possible within this window.

How to Start a Return

Returning an item is simple and only takes a few steps:

  1. Email us at contact@gerri-6839.shop with your order number and the item(s) you'd like to return.
  2. We will send you a return label within one business day of receiving your request.
  3. Repack the goods securely, ideally in their original packaging, and attach the label to the parcel.
  4. Drop the parcel off at your local postal office.

Once your return is on its way, keep your drop-off receipt or tracking number until the refund or exchange has been completed, just in case you need to reference it.

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Goods must be complete and returned in their original packaging.
  • Any labels and protective films must remain attached and undamaged.
  • Items should be unused and in the same condition in which you received them.

Non-Returnable Items

For hygiene and safety reasons, hygiene items and sealed products cannot be returned once the seal has been opened. Please check product listings carefully before opening sealed items if you think you may need to return them.

Exchanges

If you'd prefer a different size, color, or item rather than a refund, we're happy to help. Exchanges are offered — simply let us know your preference when you first contact us at contact@gerri-6839.shop, and we'll arrange it alongside your return.

Refunds

Once we receive and inspect your returned item, we will process your refund to your original payment method within 5 business days. Refunds are issued using the same payment method used for the original purchase, which may include Visa, Mastercard, Maestro, Discover, Diners Club, Google Pay, or Apple Pay. Please note that while we process refunds promptly, your bank or payment provider may take some additional time to reflect the funds in your account.

Return Shipping Costs

We cover the full cost of return shipping. When we send you your return label, there is nothing further for you to pay to send the item back to us.

Warranty

All products purchased from us are backed by an additional 2-year warranty provided by our store. This warranty is offered on top of, and does not replace or limit, any statutory consumer rights you may already be entitled to under applicable law. If you experience an issue with your product during this period, please contact us using the details below and we will be glad to help.

Questions?

If you have any questions about a return, exchange, refund, or warranty claim, please reach out to us at contact@gerri-6839.shop or call us at +1 330-572-0270. We're happy to help.